How long will the repairs to my vehicle take?

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with your advisor for the specifics on your vehicle.

Can you provide transportation home for me when I drop off vehicle?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards this goal.

How Can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and /or call your insurance company to find out if you have rental coverage and what your specific limits are.

How will I know when my car is done?

You will be notified by phone when your vehicle is ready to be picked up. You can also check our website. You will see a message next to the last picture of your vehicle notifying you that your vehicle is ready for pick-up. Feel free to call us during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?

Yes, Jenkins Collision Center will repair your vehicle to it’s pre-accident condition complete with a written, limited-lifetime warranty.

Do I have to pay a deductible?

The amount of the deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you or the other driver was at fault. If you carry broad collision, and are not at fault, your insurance company will most likely waive your deductible. Insurance companies determine fault by your account of the accident, when you make the claim, and by reviewing the accident report filed with the police department. If you are not sure about your deductible, you can email Susan Leatherman and she can find out whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up the vehicle.

Who do I pay my deductible to?

If your deductible is not waived, it will be your responsibility to pay Jenkins Collision Center when you pick up your vehicle. If you are unsure about your deductible you can email Susan Leatherman and she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express, Discover, personal checks and cash.

What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Can I wash my car?

Recommendations and precautions in the first 30 days:

• DO’s – Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use fresh clean water. Wash your vehicle in the shade.
• Don’t’s – Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. Avoid gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface.

Recommendations and precautions in the first 90 days

Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.