How long will the repairs to my
Your advisor can give you an estimate of the time it will take to complete
the repairs to your vehicle. As a general rule, drivable cars are scheduled
in on Monday and whenever possible delivered back to customers by Friday. Be
sure to check with your advisor for the specifics on your vehicle.
Can you provide transportation home
for me when I drop off vehicle?
Yes, we would be happy to provide this service to you. We want each customer's
visit to be a positive experience and will work diligently towards this goal.
How Can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
Insurance companies will only pay for a rental car if you have that option
policy. Check your policy and /or call your insurance company to find out
if you have rental coverage and what your specific limits are.
How will I know when my car is done?
You will be notified by phone when your vehicle is ready to be picked up. You
can also check our website. You will see a message next to the last picture
of your vehicle notifying you that your vehicle is ready for pick-up. Feel
free to call us during the repair process if you have questions or concerns.
Is there a warranty on the repairs
to my vehicle?
Yes, Jenkins Collision Center will repair your vehicle
to it's pre-accident condition complete with a written, limited-lifetime
Do I have to pay a deductible?
The amount of the deductible that you will be responsible for is determined
by your insurance policy. If you carry standard collision, you will have
to pay your deductible regardless of whether you or the other driver was
at fault. If you carry broad collision, and are not at fault, your insurance
company will most likely waive your deductible. Insurance companies determine
fault by your account of the accident, when you make the claim, and by reviewing
the accident report filed with the police department. If you are not sure
about your deductible, you can email Susan
Leatherman and she can find out whether your insurance company has waived
your deductible or whether you will be responsible to pay this when you pick
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay Jenkins
Collision Center when you pick up your vehicle. If you are unsure about your
deductible you can email Susan
Leatherman and she can tell you whether your insurance company has waived
your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs
to your vehicle is with a major credit card. We accept Visa,
MasterCard, American Express, Discover, personal checks and cash.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries,
and suspension parts) are commonly subject to betterment charges when they
are replaced during the repair process. These betterment charges are determined
by your insurance company and are pro-rated based on actual miles on your
Can I wash my car?
Recommendations and precautions in the first 30 days
- DO’s - Wash the
vehicle by hand with cool water and a very mild car wash solution using
a soft cloth or sponge. Always use fresh clean water. Wash your vehicle
in the shade.
- Don’t’s -
Do not use a commercial car wash. Stiff brushes or sponges could mar
the finish and damage the surface. Do not “dry wipe” your
vehicle. Dry wiping can scratch the finish. Avoid gravel roads. Chipping
the finish is easily done in the first 30 days. Avoid parking under
trees and utility lines, which are likely to attract birds. Bird droppings
have a high acid content and will damage a freshly painted surface.
Recommendations and precautions
in the first 90 days
Do not wax or polish the vehicle. This will allow the finish to dry and harden